Question 1

Why wouldn't I just hire full-time?

Accepted Answer

Good question! The annual cost of a full-time senior designer is now over £35k. But realistically, your first design hire is going to be junior level, and even that will set you back £18k. Now why would you do that? WebRocket's Design Pro costs only £7.2k a year, and you're getting the quality and experience of multiple senior designers at your fingertips!

Question 2

Is there a limit to how many requests I can have?

Accepted Answer

Once subscribed, you're able to add as many design requests to your queue as you'd like, and they will be delivered to you one by one.

Question 3

How fast will I receive my designs?

Accepted Answer

On average, most requests are completed in just two days or less. However, more complex requests like a full website rebuild can take longer.

Question 4

Who does the work?

Accepted Answer

WebRocket's team is currently 4 members strong: Dylan (Founder), Web & Graphic Designer; Mariah, Graphic Designer and 3D Artist; Ryan, Web Developer; Aidan, Social Media Management. We also have tight partnerships with some of the top designers and marketers in the world. No task is too big, we have mind blowing talent on speed dial, at no extra cost to you.

Question 5

What programs do you design in?

Accepted Answer

Most requests are designed using Figma. For some designs, we utilise the Adobe Suite. Websites are built with WordPress or are custom coded.

Question 6

How do I request designs?

Accepted Answer

Everything runs through your board. Add a request, we pick it up, and you track progress in real time. No meetings required.

Question 7

What if I don't like the design?

Accepted Answer

No worries! We'll continue to revise the design until you're 100% satisfied.

Question 8

Is there any design work you don't cover?

Accepted Answer

WebRocket does not cover the following design work: Complex product packaging; extensive print design (magazines, books, etc.); complex clothing design.

Question 9

Do you offer refunds if I'm not satisfied?

Accepted Answer

Due to the high quality nature of our work, there will be no refunds issued.

Question 10

What do I get in my MVP?

Accepted Answer

A complete, working product live on your own domain in 30 days: scoping, user flows and architecture, a full custom UI, and real auth, payments and analytics wired in. You get the full code handover and 30 days of free fixes after launch. Not a prototype, a product real users can pay you through.

Question 11

How fast will I get my build?

Accepted Answer

Your MVP is live in 30 days. On Dev Pro, features ship within a week on average, with larger work split into stages so you always see progress.

Question 12

Who owns the code?

Accepted Answer

Yours. On the one-off build, the code is signed over to you once the final invoice is paid. On the monthly plan, the whole codebase is yours from the start.

Question 13

How do I request work?

Accepted Answer

Everything runs through your board. Add a request, we pick it up, and you track progress in real time. No meetings required.

Question 14

What if I don't like the build?

Accepted Answer

We revise until it is right. You review as we go, not at the end, so course corrections happen early. We keep working until it matches what you signed off on.

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It's really not rocket science.

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